FAQ

Do You Have A Retail Shop ?

We are a boutique Patisserie specialising  in catering to bespoke, custom made gateaux and patisserie.  All our desserts are custom made from scratch as per client requirements and order.  We have our workshop based in Bracknell which can be visited by making a phone appointment.

Do You Offer Delivery Or Is It Just Collection Only ?

 Yes we do, you can collect from our workshop in Bracknell at an agreed time, alternatively for all  Desserts we offer a delivery service based on availability, at an additional charge. Currently we offer delivery within 15 miles of our address, however, for large orders we do travel out further. OUR DELIVERY CHARGES:-

 

  • Within 2 mile of RG12 9SR- free delivery
  • 3-5 miles from RG12 9SR- £6.00
  • 5-10miles from RG12 9SR- £12.00
  • 10-15 miles fromRG12 9SR- £18.00


Can I Taste Before Odering ?

 Yes we offer tasting and consultation sessions for all orders over £250 for a fee of £25 for two people for 3 product choice . This fee is deducted from the final cost of the order if you choose to commission a The Gateaux Boutique for the desserts.

For orders less than £250 a taster or consultation is still available this is non-refundable in this case.

How Do I Order ?

Since all our orders are unique and custom made from scratch, best way is to email us or fill in a contact form and we will get in touch with you to understand your requirements for the order and confirm the order depending on the availability.  Once the final specification has been confirmed; an invoice and order confirmation documents will be sent via email. 

How Much Notice Do I Need?

 

Bookings are taken on a first come first served basis. So we do recommend contacting us as soon as you know the date of your event to book your order and put down a deposit.

Occasionally last minute cakes are possible, so it is always worth checking with us if you have a short notice period for an event.

Can I Amend Order and How Do I Pay ?

Your order can be fully amended within 24 hours of it being placed. At times, other amendments are possible after this, please contact us if a change is required. 


We accept credit/debit card, PayPal or BACS transfer.